Delivery
Our Courier
Yodel is a premium delivery service that offers flexibility to you. On average around 50% of households are empty between 10.00am and 4.00pm, therefore we have local couriers that operate between 7.30am and 9.00pm to provide re-deliveries at a more convenient time.
Simply call the phone number on the ‘Failed Delivery Card’ to arrange a time of delivery that suits you. Please contact us on 0800 054 2939 if you have any problems with arranging re-delivery. Alternatively Yodel will also deliver to a neighbour if you are not at home.
Delivery Charges and Options
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
Delivery Options Option one |
Option two |
Option three |
Option four |
Option five |
Price £0.00 |
£4.95 |
£6.50 |
£8.00 |
£12.00 |
Timing
Delivery within 2-5 working days.
Delivery on the day selected by the customer.
Delivery the following working day.
Orders must be placed by 12 noon.
Delivery by 12 noon the following working day. Orders must be placed by 12 noon.
Delivery Saturday. Orders must be placed by 12 noon on a "working Friday" to guarantee Saturday delivery.
If the order is placed after 12 noon, it will be delivered the following Saturday.
If the order is placed after 12 noon, it will be delivered the following Saturday.
Multi Address Delivery
At Jo Malone™ Online, we can help you arrange for little scented luxuries to be sent directly to friends and family. We will send all, or part, of your order to any UK address you wish. You can select exactly where you would like each item in your shopping bag to go when you checkout your order. You can also arrange for these items to be gift wrapped in the iconic cream box, tied with the black ribbon. Simply select 'Deliver items to multiple addresses'. You will then be able to select, or add, any additional addresses.
Delivery Rules and Restrictions
UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.
Delivery Address
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address.
We're sorry Jo Malone™ Online only delivers online orders to UK addresses (excluding the Channel Islands).
