If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.
Use of Personally Identifiable Information
a. Communications to Serve You
If you have elected to provide us with your contact information, e.g. by registering at the Jo Malone™ UK Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Jo Malone™ UK Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
b. Opt-In Communications
In addition to the essential service related announcements that we will send you as described in Section 2(a) above, if you opt-in during the Jo Malone™ UK Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, cosmetics tips or promotions ("Opt-In Communications"). For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. We will also assume that you have indicated your consent to opt-in if you have given us your details when placing an order without opting-out by un-ticking the consent boxes. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, If you are giving us your details when placing an order, please opt-out when given the opportunity to do so. If you do opt-in and later decide that you would no longer like to receive these communications, see Section 13 (Choice/Opt-Out) below.
Use of Personally Identifiable Information by Group Companies
No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
Disclosure of Personally Identifiable Information
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.
b. Service Providers
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Jo Malone™ UK Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This Site is not responsible for, and disclaims all liability for, any use of the information you choose to provide to such third parties.
d. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Jo Malone™ UK Site you agree that your data may be transferred to such parties in these circumstances.
Transfer of Data to Other Countries
Cookies, IP Addresses, Pixel Tags & Tracking Technology
We may also use IP addresses to analyse trends, administer the Jo Malone™ UK Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this Jo Malone™ UK Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Jo Malone™ UK Site and personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
These consist of a few lines of code embedded on the pages of our Site. The data collected by our use of pixel tags is anonymous (e.g. the webpages you visit, your operating system and browser). As this data does not personally identify you, we may use such data for any purpose. In addition to this anonymous use, we may also use the non-personal information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information, in which case we will treat the combined information as personal data and will only process it in accordance with this policy.
We have recently made enhancements to our pixel tags in order to provide you with targeted re-marketing advertisements through the use of technology provided by Google. The pixel tags that we place on the Site are used by Google in combination with a cookie that Google sets on your computer to track customer browsing habits and provide you with more relevant advertising based on this browsing. The aim of this is to better target interactive advertising and to enhance the online experience for our customers. The data that we share with Google for these purposes is anonymised data. We do not share your personal data with Google. If you reject the Google cookie, you will prevent such pixel tags from relaying this anonymised information about you and this may limit your use of some of our Site features. If you do not wish your online behaviour to be tracked in this manner, please visit the following website for more information and to opt-out if you so wish: http://www.google.com/privacy_ads.html. Please be advised that we are not responsible for the Google remarketing scheme or Google’s privacy practices.
We are continuously working to make your experience on our Jo Malone™ UK Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Jo Malone™ UK Site. We will place cookies on your computer to collect information that will show us how you come to our site and how you use and navigate our Jo Malone™ UK Site. Coremetrics is contractually required to maintain all information collected on our behalf in confidence. However, you may elect to limit or eliminate the data that Coremetrics receives regarding your use of our Jo Malone™ UK Site by clicking here.
You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser either to accept all cookies, reject all cookies, or notify you when a cookie is set. Switching off cookies will still allow you to view the majority of content on our site, although it may restrict your use of our interactive tools.
Use of Aggregate Information
People under 18
Accuracy of and Updating Your Information
You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at firstname.lastname@example.org
Notification of Changes
Copyright © Jo Malone Limited 2010. All worldwide rights reserved.