Your Order
Order Processing*
Orders are processed in accordance to your delivery preference.UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery service.Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas.
Orders are processed and shipped on business days only (Monday - Friday, excluding bank holidays).
We are sorry Jo Malone™ Online only delivers online orders to UK addresses (excluding the Channel Islands).
*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.
Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it 'hidden' at the address.
Order Enquiries
Track your most recent orders by visiting the My Orders page in the My Account section. This is the easiest and fastest way to get the most current information regarding your jomalone.co.uk orders.
When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking 'Yodel' in the tracking column.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
Order Status Descriptions
Processing
Your order is currently being processed in our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.
In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Dispatched
Our courier, Yodel, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery with Yodel by clicking on the 'Yodel' link in the Tracking column.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our systems. Some reasons are:
• Item(s) not available.
• Difficulty processing payment information.
• Cannot deliver to address provided.
• Duplicate order was placed.
If your order is cancelled, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch, please call our Customer Services Team on +44 (0) 800 054 2939 with your order number. Please note as we generally dispatch orders within 1-2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.