Contact Us

Live Chat

For questions about Jo Malone™ products & gift giving:
Stylists are available
Monday – Friday 11am–9pm.

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Call Us

Customer Service: 0800 054 2411
Online Customer Service: 0800 054 2939
Mail Order (JMX): 0800 054 2411
Gift Cards/E-Card enquiries: 08081 782067

Online Customer Services - 0800 054 2411

Monday - Friday 9am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, excluding public holidays.

For queries regarding www.jomalone.co.uk, Jo Malone London Mail Order and any online purchases.


Gift Cards/E-Card Enquiries - 08081 782067

Monday to Friday 9am – 6pm, Closed Saturday, Sunday and Bank Holidays

Tuesday Dec 23rd 8am - 6pm, Wednesday Dec 24th 8am - 1pm, Thursday Dec 25th & Friday Dec 26th Closed,
Saturday Dec 27th 9am - 1pm, Sunday Dec 28th Closed, Monday Dec 29th & Tuesday Dec 30th 8am - 6pm,
Wednesday Dec 31st 8am - 1pm, Thursday Jan 1st Closed, Friday Jan 2nd 8am - 6pm, Saturday Jan 3rd 9am - 1pm,
Sunday Jan 4th Closed, Monday Jan 5th 8am - 6pm.

The last shipping date for Gift Cards is 3pm on the 19th Dec - 1st class, recorded and special deliveries.

For queries regarding Gift Cards and E-Cards.


Consumer Care Centre - 0800 074 6905

Monday - Friday 9am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, excluding public holidays.

For queries regarding a store or product purchased in store.


Head Office - 0870 034 6700

9am-5pm Monday to Thursday*, 9am-4.30pm Friday.

For queries regarding Marketing or any other Head Office departments.

*excluding public holidays

Opening Hours

Order Enquiries and Technical Questions:

For order enquiries and technical questions:
Customer Services are available for Live Chat.

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Email Us

We're always here to answer your questions
about Jo Malone London products, services
or online shopping.

Email Us