Delivery Charges & Options
Yodel is a premium delivery service that offers flexibility to you. On average around 50% of households are empty between 10.00am and 4.00pm, therefore we have local couriers that operate between 7.30am and 9.00pm to provide re-deliveries at a more convenient time.
Simply call the phone number on the ‘Failed Delivery Card’ to arrange a time of delivery that suits you. Please contact us on 0800 054 2939 if you have any problems with arranging re-delivery. Alternatively Yodel will also deliver to a neighbour if you are not at home.
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
Standard Delivery £0.00
Delivery within 2-5 working days.
Named Day Delivery £4.95
Delivery on the day selected by the customer.
Next Day Delivery £6.50
Orders must be placed by 3pm for next 'working day' delivery.
Next Day Delivery AM £8.00
Order must be placed before 3pm for AM (before midday) next 'working day' delivery.
Saturday Delivery £12.00
Delivery on Saturday. Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery. If the order is placed after 3pm, it will be delivered the following Saturday
Click and Collect
You can also collect from a local shop in partnership with UPS or from a selected Jo Malone London Boutique. Your order will be dispatched and delivered to your chosen collection point (UPS Access Point™) or Jo Malone London Boutique within 2 to 5 business days of placing your order.
Free on all orders.
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect from the store.
Same Day Delivery £15.00
Available Monday - Friday until the 24th of December 2014 (excluding bank holidays). Orders must be placed before 2pm and will be delivered on or before 6pm the same day.
Across the delivery options available on our website, we currently reach an average rate of 98% success.
We are unable to process orders to a P.O Box address.
Rules & Restrictions
We will deliver the goods in accordance with the delivery option selected by you during the order process.
Click and Collect – Collect from a local shop in partnership with UPS.
Your order will be dispatched and delivered to your chosen collection point within 2-5 business days of placing your order. Participating shops are part of the UPS Access Points™ network.
You will receive an email to tell you when your order is ready to collect.
When collecting your order.
Please bring the following:
Government issued photo ID: driver's license, passport, foreign national or military ID
Any other photo ID containing your full name, along with one of the following documents containing your full name: Utility/phone bill, council tax bill, wage slip, or bank statement.
If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own
You will be asked to sign for the package, to confirm receipt
You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.
Your order will be sent back to us if not collected within 10 days.
UK mainland orders
UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.
Same Day Delivery is available in Central London only to selected postcodes below:
E1, E14, E2, E8, EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, EC50, EC88, N1, N6, N8, NW1, NW3, NW5, NW8, SE1, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, W10, W11, W12, W14, W2, W3, W4, W5, W6, W8, W9
The parcel will be delivered by a 3rd Party company called Urban Bundles.
Someone will need to be in to receive the order and if they are not a ‘sorry we missed you’ card will be left and delivery will need to be reorganised for the next day – there will be no extra charge.
Cost of Same Day delivery is £15 per delivery.
For any queries regarding this service please call 0800 054 2939.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address.
We're sorry Jo Malone™ Online only delivers online orders to UK addresses (excluding the Channel Islands).