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Complimentary Benefits and Services
Online ordering, made easy. Discover our range of services and benefits, designed to make your Jo Malone London experience even more delightful.
Complimentary Made To Combine Scented Duo
Enjoy a complimentary made to combine scented duo when you spend £130. Available in-store and online, enter code SCENT at checkout.* T&Cs apply.
Complimentary Gift Wrap
Gifting is in our DNA, so when you choose a present from
our collection it’s always artfully wrapped with our compliments, ready to gift. Select your Gift Wrap option at checkout.
Please be advised that some items are not eligible for this gift wrap since they already come in their own packaging.
Delivery
Whether it's Complimentary Next Day Delivery on orders over £170*, Standard Delivery on orders over £70, or Click & Collect, choose the delivery option that suits you best.
A Gift From Us
Enjoy a little surprise? Let us treat you; choose a complimentary fragrance sample with your next order. Check out the options at checkout.
Personalisation
Elevate every occasion with a gift that’s personalised with engraving, digital printing, a virtual gift message or unique finishing touches.
Live Chat
For gifting advice, fragrance insights or help with an order, our Stylists are always on hand to assist you via Live Chat.
Gift Finder
For tricky customers – meaning loved ones with very specific tastes – our gift finder can help you find the perfect present, whatever size, collection or occasion.
Happy Birthday!
Treat yourself, and enjoy the celebrations with a complimentary 9ml Cologne when you spend £70.**
Visit your account profile to enter your birthday.
Jo Malone London Complimentary Benefits Asked & Answered
Does Jo Malone London give free samples?
Jo Malone London offers complimentary samples to customers who place an order. Samples are only available through online offers and at checkout with purchase where applicable, or at our retail store counters during promotional events. Jo Malone London is unable to mail out samples on request. Please be advised that sample sizes of our products are not available for sale or general distribution.
How do I find out about upcoming offers?
The best way to find out about our upcoming offers is by signing up to our newsletter. You will be the first to discover the latest information from Jo Malone London: from limited edition collections, product launches, unique gift ideas and promotions.
Complimentary Next Day Delivery - Terms & Conditions
*Complimentary Next Day Delivery promotion, order by 6pm. There is no code associated with this offer and the complimentary next day delivery will be automatically applied at checkout, once the offer criteria is met. Criteria is minimum spend of £170 and one saleable product in basket. Gift cards & e-gift cards are not valid within this offer. This offer is only valid on orders placed by 6pm, during working days of Monday - Friday, not including any bank holidays. For more information on our delivery options please see here.
Birthday Offer - Terms & Conditions
**One offer valid per customer. Offer valid for 30 days. Offer available online at www.jomalone.co.uk only. Subject to availability, gift may vary. When redeeming online, use your unique code at checkout to receive a complimentary Wood Sage & Sea Salt Cologne 9ml when you spend £70. Qualifying spend excludes gift cards and e-gift cards. Quantities are limited, while stocks last. Offer is not valid in conjunction with any other promotion. Please note that if you wish to return the qualifying part of your order, this will only be processed if the complimentary gift has also been returned.