Customer Service

Option One
Standard Delivery £0.00

Delivery within 2-5 working days.
Please note this excludes Weekends and Bank Holidays.

Option Two
Next Day Delivery £6.50

Orders must be placed by 3pm for next 'working day' delivery.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

UK mainland orders received by 5pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery. Please allow two additional days for deliveries to Scotland, Scottish Highlands, Northern Ireland and rural areas. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements.

To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address.
We're sorry Jo Malone London Online only delivers online orders to UK addresses (excluding the Channel Islands).