Customer Service

All product reviews are subject to Jo Malone London Terms and Conditions and Privacy Policy. Without limiting the contents of the foregoing:

a) Reviews will not be posted if (i) any of the content is illegal, obscene, threatening, defamatory, infringes the intellectual property rights of any party, contains software viruses, commercial solicitation, chain letters, mass mailings or any form of spam, or (ii) you impersonate any person or entity, or otherwise mislead as to the origin of any review

b) Feedback or issues unrelated to Jo Malone London goods or services will not be posted. Submitting a review is not a formal complaint channel, and Jo Malone London is unable to respond directly to you on this platform. If you have a concern, please contact Jo Malone London Customer Service at 0808-281-0229 and Email, and a member of Jo Malone London’s team will be happy to assist you.

c) By submitting a review, you accept that the information and content submitted in your review may be used to promote Jo Malone London products in marketing, on its websites globally, in its stores, on websites of third party retailers and on social media platforms, and that your review may be edited for presentational or compliance purposes. Jo Malone London may also use your e-mail address or other contact information to validate the authenticity of a review or to directly communicate with you regarding your review. For additional details, see the Jo Malone London Privacy Policy.