Customer Service

Returns & Refunds

Date of Last Update: 1st November 2023

Please note that products purchased between 1st November 2023 and 15th December 2023 with a valid receipt can be returned up to 14th January 2024. You will have the usual 30 days to return orders placed from 16th December.

Products excluded from this are:

• Gift cards
• Booking Fees
• Personalised goods
• Services

This does not affect your statutory rights.

How do I make a return?

1. Free returns

To return your online order to us free of charge, please:

  1. 1. Print and complete our returns note which can be found here:
    Returns Note
  2. 2. Re-package your items safely, including the completed returns note
  3. 3. Follow the instructions on to receive your returns label

2. Other options

To make an independent return, please print and complete our Returns Note which can be found here. Make sure it is included in your return, then send the goods to the following address:

  1. Estée Lauder Companies
  2. 3 Kites Croft Business Park
  3. Warsash Road
  4. Fareham
  5. PO14 4FL

Note: Any postage cost obtained via independent return will not be reimbursed.

Please ensure you obtain a proof of postage when you return the item(s) to us (make sure you keep a copy of the proof of postage in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit).



Can’t find the information you are looking for? Contact us