Customer Service

Returns & Refunds

Date of Last Update: 16th January 2024

How do I make a return?

1. Free returns

To return your online order to us free of charge, please:

  1. 1. Print and complete our returns note which can be found here:
    Returns Note
  2. 2. Re-package your items safely, including the completed returns note
  3. 3. Follow the instructions on to receive your returns label

2. Other options

To make an independent return, please print and complete our Returns Note which can be found here. Make sure it is included in your return, then send the goods to the following address:

  1. Estée Lauder Companies
  2. 3 Kites Croft Business Park
  3. Warsash Road
  4. Fareham
  5. PO14 4FL

Note: Any postage cost obtained via independent return will not be reimbursed.

Please ensure you obtain a proof of postage when you return the item(s) to us (make sure you keep a copy of the proof of postage in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit).



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