Customer Service

Buy Now, Pay Later With
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Bestselling Jo Malone hand and body wash, room diffuser and cologne

Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. Please spend responsibly. 18+. T&C's apply. Find out more.

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How Klarna Works
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Pay In 30 Days
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees when you pay on time.
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Pay In 3 Instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest. No fees when you pay on time.
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After your order is processed, you can log into your Klarna account to view your orders, report returns, make payments, and manage account details.
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Frequently Asked Questions:
Want more information? Visit Klarna’s Customer Service pages to learn more.

Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.

Shop by Category
Pomegranate and Noir deluxe home candle and room diffuser surrounded by pomegranate seeds and flowers
Home & Candles
Selection of bestselling Jo Malone colognes placed next to decorative porcelain
Bestselling hand and body wash, bath oil and lotion surrounded by bubbles
Bath & Body
Bestselling men's cologne placed next to hat stand and wooden chess pieces
Men's Edit