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Complimentary Benefits and Services
Online ordering, made easy. Discover our range of services and benefits, designed to make your Jo Malone London experience even more delightful.
A Festive Treat
Take home a complimentary Ginger Biscuit Travel Candle and a limited-edition Tartan Stocking when you spend £130.
Use code FESTIVE at checkout.
T&Cs Apply.¹
The Welcome Scent Of Home
Welcome the season with scents that brighten every room. Enjoy complimentary standard delivery with every Classic Candle 200g purchase.
No code required. This offer is automatically applied at checkout. T&Cs Apply.²
Welcome To Jo Malone London
Sign up to our emails and enjoy 10% off your first purchase T&Cs Apply.³
Happy Birthday!
Treat yourself, and enjoy the celebrations with a complimentary 9ml Cologne when you spend £70. T&Cs Apply.⁴
Visit your account profile to enter your birthday.
Personalisation
Elevate every occasion with a gift that’s personalised with engraving, digital printing, charms, a virtual gift message or unique finishing touches.
Complimentary Gift Wrap
Each Jo Malone London gift is presented in our signature cream and black box, tied with luxurious ribbon*. With our compliments.
Delivery
Choose your preferred option. Complimentary curb-side pick-up, standard delivery, next day, overnight, and buy online, pick-up in-store are all available.
*Gift options to be selected at checkout. Please be advised that some items are not eligible for gift wrap since they already come in their own packaging.
Live chat
For gifting advice, fragrance insights or help with an order, our Stylists are always on hand to assist you via Live Chat.
Gift Finder
For our loved ones with very specific tastes – our gift finder can help you find the perfect present, whatever size, collection or occasion.
AI Scent Advisor
Find your next scent obsession or the perfect cologne for someone else with our tool, trained by in-store experts
Jo Malone London Complimentary Benefits
Terms & Conditions
How do I find out about upcoming offers?
The best way to find out about our upcoming offers is by signing up to our newsletter. You will be the first to discover the latest information from Jo Malone London: from limited edition collections, product launches, unique gift ideas and promotions.
A Festive Treat
¹Promotion valid until 11:59pm, 11 November 2026 or while stocks last. Use code ‘FESTIVE’ at checkout to receive a complimentary Limited-Edition Stocking & Ginger Biscuit Travel Candle 65g when you spend £130. Qualifying spend excludes Advent Calendar, e-gift cards, engraving, and delivery charges. Quantities are limited, while stocks last. Offer is not valid in conjunction with any other promotion. Please note that if you wish to return the qualifying part of your order, this will only be processed if the complimentary gift has also been returned. Offer available online and in selected stores at Jo Malone London, John Lewis, Brown Thomas, Arnotts, Space NK, Harrods, and Jarrolds. Offer available online only at Cult Beauty and Look Fantastic.
The Welcome Scent Of Home
²Promotion valid until 11:59pm 31 December 2026. Enjoy complimentary standard delivery on every Classic Candle 200g purchase. Offer available online at www.jomalone.co.uk only.
Welcome Offer
³The welcome discount is applicable to new email subscribers only. Use your unique code at checkout to receive 10% off your first order. Discount excludes gift vouchers, e-gift vouchers, new product launches, limited-edition products, cologne 9mls and discovery collections. Full exclusions can be found here: https://www.jomalone.co.uk/email-sign-up-exclusions. Please note, this offer is not valid in conjunction with any other promotion or gift with purchases. Offer available online at www.jomalone.co.uk and Jo Malone London freestanding stores only (excluding Bicester Village). Valid for a month after subscription date.
Birthday Offer
⁴One offer valid per customer. Offer valid for 30 days. Offer available online at www.jomalone.co.uk only. Subject to availability, gift may vary. When redeeming online, use your unique code at checkout to receive a complimentary Pomegranate Noir Cologne 9ml when you spend £70. Qualifying spend excludes gift cards and e-gift cards. Quantities are limited, while stocks last. Offer is not valid in conjunction with any other promotion. Please note that if you wish to return the qualifying part of your order, this will only be processed if the complimentary gift has also been returned.
Complimentary Next Day Delivery
Complimentary Next Day Delivery promotion, order by 10pm. There is no code associated with this offer and the complimentary next day delivery will be automatically applied at checkout, once the offer criteria is met. Criteria is minimum spend of £170 and at least one saleable product in basket. E-gift cards are not valid with this offer. This offer is only valid on orders placed by 10pm, during working days of Monday - Friday, not including any bank holidays. For more information on our delivery options please see here.
Personalisation
Make a gift extra special with engraving & more
Make a gift extra special with engraving & more
Complimentary gift wrapping
The perfect present, all wrapped up
The perfect present, all wrapped up
Complimentary standard delivery
When you spend £70+
When you spend £70+