Customer Service

Helpful Information & FAQs

See You Soon!


The health and well-being of our community and our employees is our top priority. We are continuing to take stringent precautions and safety measures based on government guidance, and therefore there may be a delay with the delivery of your online order.


In addition, following recent government guidance, our Jo Malone London Stores will be temporarily closed in the UK & Northern Ireland* until further notice.


*Jersey stores are now open in conjunction with government guidelines.


We apologise for any inconvenience caused and hope to open our doors and welcome you back again soon.


Please refer to the below FAQs for the latest brand information and updates.