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Complimentary Benefits and Services
Online ordering, made easy. Discover our range of services and benefits, designed to make your Jo Malone London experience even more delightful.
Turn Cold into Cosy
Enjoy a complimentary Ginger Biscuit Classic Candle worth £56 when you spend £200, one item to be from the Home Collection. Enter code COSY at checkout. Available while stocks last. T&Cs Apply.*
Complimentary Gift Wrap
Each Jo Malone London gift is presented in our signature cream and black box, tied with luxurious ribbon*. With our compliments.
Delivery
Choose your preferred option. Complimentary curb-side pick-up, standard delivery, next day, overnight, and buy online, pick-up in-store are all available.
A Gift From Us
Try a little something new. Receive a complimentary scented sample at checkout with your next online order. A little treat just for you.
*Gift options to be selected at checkout. Please be advised that some items are not eligible for gift wrap since they already come in their own packaging.
Personalisation
Elevate every occasion with a gift that’s personalised with engraving, digital printing, a virtual gift message or unique finishing touches.
Live chat
For gifting advice, fragrance insights or help with an order, our Stylists are always on hand to assist you via Live Chat.
Gift Finder
For our loved ones with very specific tastes – our gift finder can help you find the perfect present, whatever size, collection or occasion.
AI Scent Advisor
Find your next scent obsession or the perfect cologne for someone else with our tool, trained by in-store experts
Happy Birthday!
Treat yourself, and enjoy the celebrations with a complimentary 9ml Cologne when you spend £70.**
Visit your account profile to enter your birthday.
Jo Malone London Complimentary Benefits Asked & Answered
Jo Malone London - Complimentary Ginger Biscuit Classic Candle
*Promotion valid while stocks last. Use code 'COSY' at checkout to receive a complimentary Ginger Biscuit Classic Candle (worth £56) when you spend £200 with one item to be from the home collection. Qualifying spend excludes gift cards, e-gift cards, charity candles, candle accessories, car diffusers & refills, Quantities are limited, while stocks last. Offer is not valid in conjunction with any other promotion. Please note that if you wish to return the qualifying part of your order, this will only be processed if the complimentary gift has also been returned. Offer available online at www.jomalone.co.uk, https://www.johnlewis.com/, https://www.brownthomas.com/, and https://www.arnotts.ie/), and in-stores at Brown Thomas & Arnotts. Other restrictions may apply.
Does Jo Malone London give free samples?
Jo Malone London offers complimentary samples to customers who place an order. Samples are only available through online offers and at checkout with purchase where applicable, or at our retail store counters during promotional events. Jo Malone London is unable to mail out samples on request. Please be advised that sample sizes of our products are not available for sale or general distribution.
How do I find out about upcoming offers?
The best way to find out about our upcoming offers is by signing up to our newsletter. You will be the first to discover the latest information from Jo Malone London: from limited edition collections, product launches, unique gift ideas and promotions.
Complimentary Next Day Delivery - Terms & Conditions
Complimentary Next Day Delivery promotion, order by 6pm. There is no code associated with this offer and the complimentary next day delivery will be automatically applied at checkout, once the offer criteria is met. Criteria is minimum spend of £170 and one saleable product in basket. Gift cards & e-gift cards are not valid within this offer. This offer is only valid on orders placed by 6pm, during working days of Monday - Friday, not including any bank holidays. For more information on our delivery options please see here.
Birthday Offer - Terms & Conditions
**One offer valid per customer. Offer valid for 30 days. Offer available online at www.jomalone.co.uk only. Subject to availability, gift may vary. When redeeming online, use your unique code at checkout to receive a complimentary Wood Sage & Sea Salt Cologne 9ml when you spend £70. Qualifying spend excludes gift cards and e-gift cards. Quantities are limited, while stocks last. Offer is not valid in conjunction with any other promotion. Please note that if you wish to return the qualifying part of your order, this will only be processed if the complimentary gift has also been returned.
Complimentary samples
Try something new with your next order
Try something new with your next order
Complimentary gift wrapping
The perfect present, all wrapped up
The perfect present, all wrapped up
Complimentary standard delivery
When you spend £70+
When you spend £70+