Contact Us

Live Chat

For questions about Jo Malone™ products & gift giving

Call Us

Online Customer Services - 0800 054 2939
Gift Cards/E-Card Enquiries - 0808 178 2067
Consumer Care Centre - 0808 281 0229
Mail Order - 0800 054 2411
Head Office - 0370 034 6700

Online Customer Services - 0800 054 2939

Monday - Thursday 8am - 7pm, Friday 8am - 5.30pm, Saturday 9am - 6pm and Sunday 10am - 4pm. Closed bank holidays.

For queries regarding www.jomalone.co.uk, Jo Malone London Mail Order and any online purchases.


Gift Cards/E-Card Enquiries - 0808 1782 067

Monday to Friday 9am – 6pm, Closed Saturday, Sunday and Bank Holidays.

For queries regarding Gift Cards and E-Cards.


Consumer Care Centre - 0808 2810229

Monday to Thursday - 9am - 6pm, Friday 9am - 4.30pm. Saturday 9am - 5pm. Closed bank holidays.

For queries regarding a store or product purchased in store.


Mail Order – 0800 054 2411

Monday - Thursday 8am - 7pm, Friday 8am - 5.30pm, Saturday 9am - 6pm and Sunday 10am - 4pm. Closed bank holidays.

To place your order over the phone you can call Jo Malone Mail Order


Head Office - 0370 034 6700

Monday - Thursday 8.30am - 6pm, Friday 8.30am - 4.30pm. Closed weekends and closed bank holidays.

For queries regarding PR or Marketing or any other Head Office departments.

Opening Hours

Order Enquiries and Technical Questions:

Customer Services are available for Live Chat.
Monday - Thursday 8am - 7pm
Friday 8am - 5.30pm
Saturday 9am - 6pm
Sunday 10am - 4pm
Closed bank holidays.

Email Us

We're always here to answer your questions
about Jo Malone London products, services
or online shopping.

Email Us