Delivery Charges & Options

Same Day Delivery
Introducing London’s the most fashionable Same Day Delivery Service. Choose your gift and it will arrive at your selected address via our vintage Morris Minor van or Vespa scooter, exquisitely wrapped and ribboned, the same day. The service is only applicable to the below postcodes.

This service is available from the 6th Febraury until 13th February. Orders must be placed before 2pm. Same Day Delivery option must be selected at checkout. £15 charge applies. Please note you cannot select samples with this service, you will receive a pre-defined selection of our most loved sample scents with your Jo Malone London order. If you wish to receive regular updates on your order status please enter your mobile number at checkout for SMS updates.

EC1A W1 SW1 NW3
EC1M W2 SW3 N8
EC1N W4 SW4 N1
EC1P W8 SW5 N1C
EC1R W9 SW6 NW1
EC1V W11 SW7 NW8
EC1Y W14 SW10 NW5
EC2A WC1 SW11 N16
EC2M WC2 SW12  
EC2N W3 SW15  
EC2P W6 SW16  
EC2R W10 SW17  
EC2V W12 SW18  
EC2Y   SW19  
EC3A   SE1  
EC3M   SW2  
EC3N   SW8  
EC3P   SW9  
EC3P   SW9  
EC3R   SW13  
EC3V   SW14  
EC4A      
EC4N      
EC4P      
EC4R      
EC4V      
EC4Y      
EC50      
EC88      
E1      
E2      
E14      
E8      

Option One
Standard Delivery £0.00

Delivery within 2-5 working days.

Option Two
Named Day Delivery £4.95

Delivery on the day selected by the customer.

Option Three
Next Day Delivery £6.50

Orders must be placed by 3pm for next 'working day' delivery.

Option Four
Next Day Delivery AM £8.00

Order must be placed before 3pm for AM (before midday) next 'working day' delivery.

Option Five
Saturday Delivery £12.00

Delivery on Saturday. Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery. If the order is placed after 3pm, it will be delivered the following Saturday

Option Six
Click and Collect

You can also collect from a local shop in partnership with UPS or from a selected Jo Malone London Boutique. Your order will be dispatched and delivered to your chosen collection point (UPS Access Point™) or Jo Malone London Boutique within 2 to 5 business days of placing your order.
Free on all orders.
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect from the store.

Across the delivery options available on our website, we currently reach an average rate of 98% success.

We are unable to process orders to a P.O Box address.


Rules & Restrictions

We will deliver the goods in accordance with the delivery option selected by you during the order process.


Click and Collect – Collect from a local shop in partnership with UPS.

Your order will be dispatched and delivered to your chosen collection point within 2-5 business days of placing your order. Participating shops are part of the UPS Access Points™ network.


You will receive an email to tell you when your order is ready to collect.


When collecting your order.


Please bring the following:


Government issued photo ID: driver's license, passport, foreign national or military ID

OR

Any other photo ID containing your full name, along with one of the following documents containing your full name: Utility/phone bill, council tax bill, wage slip, or bank statement.


If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own


You will be asked to sign for the package, to confirm receipt


You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.


Your order will be sent back to us if not collected within 10 days.


UK mainland orders


UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.

Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.


 

Delivery Address

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We are unable to process orders to a P.O Box address.

We're sorry Jo Malone™ Online only delivers online orders to UK addresses (excluding the Channel Islands).

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