My Order

Where is my order?
Order Processing
Order Enquiries
Live Chat
Order Cancellations
Re-order from Previous Purchases


Order Processing

• Orders are processed in accordance to your delivery preference.UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery service.Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas.
• Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it 'hidden' at the address.
• Orders are processed and shipped on business days only (Monday - Friday, excluding bank holidays).
• Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST
• We are sorry Jo Malone™ Online only delivers online orders to UK addresses (excluding the Channel Islands).
• All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.
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Order Enquiries

Track your most recent orders by visiting the My Orders page in the My Account section or click here. This is the easiest and fastest way to get the most current information regarding your jomalone.co.uk orders.

When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking 'Yodel' in the tracking column.

Please note, the courier may not post tracking information online for up to 24 hours after the order is dispatched.

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Live Chat

For questions about Jo Malone™ products & gift giving:

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Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot deliver to address provided.
• Duplicate order was placed.

If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.



If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0229 with your order number, to discuss what practical options are available to you. See opening times here. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our RETURNS POLICY.